Privacy Policy
Last updated: 29 July 2025
1. Who we are & how to contact us
Gonzos Tea Room (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in compliance with UK data protection laws.
For any privacy-related queries or data requests, please contact us at: hello@gonzostearoom.com
2. What personal data we collect
- Information you provide: name, email address, phone number, booking details, and any information submitted via forms or communication.
- Automatically collected: IP address, browser type, device information, and website usage data via cookies and analytics tools.
3. How we use your data
- To manage bookings, reservations, and event attendance.
- To respond to enquiries and customer service requests.
- To send you event updates and promotional content (if you have opted in).
- To improve our website and service offerings.
- To prevent fraud and maintain security.
4. Sharing your data with third parties
We may share your personal data with trusted service providers such as payment processors, booking platforms, hosting providers, and email platforms. We do not sell your personal data. We may also disclose your data where required by law or to protect our legal rights.
5. Cookies and tracking
We use cookies to personalise your experience, analyse site traffic, and enhance functionality. You can accept or decline non-essential cookies upon visiting the site. You may also manage cookie preferences through your browser settings.
6. Data storage & international transfers
Your data is securely stored within the UK or EEA. If data is transferred outside these regions, we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses.
7. Data retention period
We only retain your personal data for as long as necessary. Booking and communication records are typically kept for up to 3 years. Analytics data is usually retained for 12 months.
8. Your rights under GDPR/UK Data Protection Act
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent at any time (if applicable)
To exercise your rights, please contact hello@gonzostearoom.com.
9. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted data to us, please contact us so we can delete it promptly.
10. Updates to this policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated “Last updated” date.
11. Complaints
If you are dissatisfied with how we handle your personal data, you may contact us directly or file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.